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Notifications and collected data can flow automatically to your own inbox or systems. You set both up under Settings, in the Forwarding & integrations group.

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Where to find it

1

Open Settings

In the left sidebar, under Manage, click Settings.
2

Open the right section

Scroll to the Forwarding & integrations group and click Email notifications or Webhook.

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Email notifications

Under recipient, enter one email address; every notification goes there. Leave it empty and nothing is sent. Optionally add a CC address; that second address must be a team member or use the same email domain as your team. Then tick what you want to be notified about:
  • A visitor starts a new conversation
  • A visitor asks for a colleague
  • Someone submits the contact form
  • Data has been collected

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Webhooks

A webhook sends data to a URL you control the moment something happens. Point it at your CRM, a spreadsheet automation, or a tool like Zapier or Make to distribute from there.
1

Add a webhook

In the Webhook section, click to add a new webhook and paste your URL. You can have up to five per chatbot side by side, each with its own address, its own events and its own headers.
2

Choose the events

Per webhook, tick which events it should react to.
3

Save and test

Save with the bar at the bottom of the page. From then on the webhook fires on every chosen event.
The events you can choose from:

New conversation

A visitor starts a new conversation.

Message sent

A message is sent in the conversation.

Form submitted

Someone submits the contact form.

Person requested

A visitor asks for a colleague.

Data collected

Variables have been collected in the conversation.
Which collected fields are included is set on the variables themselves, not per webhook: that choice applies to all webhooks together. See Collecting data.

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Messages from external systems

Want to work the other way around, and post a message into a running conversation from your own system? That runs through Messages from external systems, found in your chatbot’s menu. It gives you the details your developer needs.

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External lookups

During a conversation your chatbot can call an external service to fetch live information, for example an order status, and use the result in its answer. You configure that on the AI agent, not in this group. See AI agent for how to set it up and what to watch out for.