The standing brief for your bot: who it is, what it does and doesn’t do, and
how it handles questions it can’t answer.
Tone of voice
Formal or informal, brief or expansive.
Model level
How capable the model is and how much context it carries. A higher level
reasons better about hard questions and costs more credits per message.
Creativity
Lower = more factual and consistent. Higher = freer and more varied.
Be specific in your instructions about what the bot should do when it doesn’t
know, for example refer to a person or ask for an email address. That stops it
from guessing.
On this page you also set whether your agent may call an external service
during a conversation, for example to fetch an order status. You specify which
addresses it’s allowed to reach. The screen shows whether your current model
level supports it.
Anything your agent may call, any visitor can indirectly cause it to call. So only
connect addresses that are safe for public use, and have the service itself check
whether the requested data belongs to this visitor.
Do you have clearly different jobs (sales, support, billing)? Then you can create
multiple agents within one chatbot that route to each other. See
Multiple agents.
