> ## Documentation Index
> Fetch the complete documentation index at: https://guidenl.chatwize.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Handover to a person

> Let visitors reach a real person, with optional office hours.

Visitors can ask to talk to your team; you get a notification and can take the
conversation over. You turn this on under **Settings**, in the **Access &
management** group.

## Where to find it

<Steps>
  <Step title="Open your chatbot">
    From **Chatbots**, click the chatbot you want to work on.
  </Step>

  <Step title="Open Settings">
    In the left sidebar, under **Manage**, click **Settings**.
  </Step>

  <Step title="Open Handover to a person">
    Scroll to the **Access & management** group and click **Handover to a
    person** to expand it.
  </Step>
</Steps>

<Frame caption="Settings → Access & management → Handover to a person.">
  <img src="https://mintcdn.com/chatwize/FsRbfI6a4aM0maQD/images/en-handover.png?fit=max&auto=format&n=FsRbfI6a4aM0maQD&q=85&s=e2ba86536b5f5c84a7dc7f74df6650ad" alt="Chatwize Settings page with the Handover to a person section" width="2880" height="1800" data-path="images/en-handover.png" />
</Frame>

## What you set

<AccordionGroup>
  <Accordion title="Main switch">
    **Allow handover** turns the whole feature on or off. With it off there is no
    button, no notifications, and you cannot take over a conversation yourself
    either.
  </Accordion>

  <Accordion title="Messages in the chat">
    What the visitor sees when they ask for a person, and the notices when a
    colleague joins or leaves the conversation.
  </Accordion>

  <Accordion title="The button in the chat">
    The button a visitor uses to ask for a person. You set the text yourself; by
    default it reads "Talk to a human". You also choose whether the button sits
    separately below the suggested questions or among them.
  </Accordion>

  <Accordion title="Office hours">
    Optional: only hand over during office hours. You set a **time zone** and,
    per day (Monday to Sunday), whether you are open and between which times.
  </Accordion>
</AccordionGroup>

## Outside office hours

Outside your opening times there is no live handover; the visitor sees your
**offline message** instead. The question is still recorded and your
notifications still go out, so your team can follow up later.

<Tip>
  Office hours can only *limit* when handover is offered; they never turn it on if
  the main switch is off.
</Tip>

## Taking over a conversation

<Steps>
  <Step title="Open the Inbox">
    In the left sidebar, click **Inbox**. Conversations where someone is waiting
    are marked.
  </Step>

  <Step title="Take it over">
    Open the conversation and click **Take over the conversation**. At the top
    you will see "Live chat active - you're answering now"; the AI is paused
    while you are handling the conversation.
  </Step>

  <Step title="Hand it back">
    Done? Click **Hand back to AI** and the assistant picks it up again.
  </Step>
</Steps>

## Notifications

While you have the Inbox open, you get a **sound and a notification** when a
visitor asks for a person. To hear about it outside the dashboard too, turn on an
email notification or a webhook. See [Integrations](/en/integrations).