> ## Documentation Index
> Fetch the complete documentation index at: https://guidenl.chatwize.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Collecting data

> Capture names, email addresses and your own fields, and forward them.

Chatwize can collect information from conversations and forward it. You set this
up under **Settings**, in the **Collecting data** group.

## Where to find it

<Steps>
  <Step title="Open your chatbot">
    From **Chatbots**, click the chatbot you want to work on.
  </Step>

  <Step title="Open Settings">
    In the left sidebar, under **Manage**, click **Settings**.
  </Step>

  <Step title="Scroll to Collecting data">
    Click **Contact form**, **Variables** or **Satisfaction / feedback** to
    expand it.
  </Step>
</Steps>

<Frame caption="Settings → Collecting data, with Contact form and Variables.">
  <img src="https://mintcdn.com/chatwize/FsRbfI6a4aM0maQD/images/en-data.png?fit=max&auto=format&n=FsRbfI6a4aM0maQD&q=85&s=333d33918455c6befecc0c24eca98d23" alt="Chatwize Settings page with the Collecting data sections" width="2880" height="1800" data-path="images/en-data.png" />
</Frame>

## Three sections

<CardGroup cols={2}>
  <Card title="Contact form" icon="rectangle-list">
    Ask the visitor for details (name, email) with a form in the chat. You decide
    the fields, whether they're required, and after how many messages it appears.
  </Card>

  <Card title="Variables" icon="list-check">
    Decide which data the chatbot may collect (name, email, order number, …) and
    where it goes.
  </Card>

  <Card title="Satisfaction / feedback" icon="thumbs-up">
    Put thumbs under the AI's answers, with an optional comment from the visitor.
  </Card>
</CardGroup>

### Letting variables fill themselves

Per variable you can turn on that the assistant **recognises it itself** in the
conversation. If a visitor simply mentions their email address in a sentence,
it's captured without you having to show a form.

## Where the data goes

Everything collected sits in **Inbox → Data**, with a link back to the
conversation it came from. Form submissions and variables are shown together,
with a label showing where each entry came from. From that page you export
everything to CSV.

Automatic forwarding is set in the **Forwarding & integrations** group:

* **Email notifications** — a message to your own inbox.
* **Webhook** — data to your CRM, spreadsheet or automation tool.

See [Integrations](/en/integrations) for how to set those up.

<Tip>
  Per channel you choose which fields are included. Tick one field and it's sent as
  soon as that arrives; tick several and Chatwize waits until they're all there.
  That choice applies to all webhooks together.
</Tip>

<Warning>
  Collected data comes from what a visitor types. Treat it as untrusted input:
  check it before you use it in your CRM, an invoice or a spreadsheet.
</Warning>